Ailen Parra Velázquez | Expert in Customer Service and Service Management in Barcelona
Ailen Parra Velázquez is part of the team at Martínez & Caballero Abogados, providing her expertise in customer service, administrative management, and service coordination. A Graduate in Tourism with technical training in Administration, she possesses a professional career developed in various public-facing and management environments, standing out for her organisation, proactivity, adaptability, and close client relations.
Academic Background
Ailen possesses university and technical training specialised in tourism, administration, and customer service.
She is a Graduate in Tourism from the National University of Chimborazo, a degree completed between 2019 and 2024.
Previously, she completed studies as a Middle Technician in Administration at the U.E.P. Escuela Diocesana San Juan Bautista, between 2013 and 2016.
Her academic background has enabled her to develop knowledge related to administrative management, organisation, customer service, and service coordination.
Professional Experience
Throughout her professional career, Ailen has developed her experience primarily in positions related to administrative management, reception, and customer service, working in different professional environments.
As an administrative assistant at the GAD of Chambo, Ecuador, she participated in the Tourism Development Project of the Chambo canton and collaborated with the Planning Directorate, within the Tourism Unit.
Previously, she worked in the reception area of Hotel El Altar, where she performed duties in customer service, reservation management, check-in and check-out, payment administration, internal coordination, telephone and email management, and administrative control.
She also possesses experience as an administrative assistant at the Calicanto Clinic, in Venezuela, performing tasks in patient admission and registration, updating data in administrative systems, telephone and in-person assistance, and administrative coordination with medical and nursing staff.
Her career is complemented by experience in the hospitality sector, where she has especially developed her skills in public service, organisation, and payment management.
Professional competencies
Ailen possesses experience and knowledge in:
- Customer service and orientation.
- Administrative management.
- Organisation and recording of information.
- Basic invoicing.
- Cash handling and collections.
- Reservation management.
- Telephone and in-person assistance.
- Internal coordination.
- Email and communications management.
- Administrative registration systems.
Work Approach and Professional Values
Ailen’s professional approach is characterised by:
Personalised attention: orientation towards offering friendly, professional, and tailored service.
Organisation: capacity to manage information, documentation, and various administrative tasks in an orderly manner.
Proactivity: predisposition to collaborate and respond to the needs of the team and the clients.
Adaptability: experience in different sectors and professional environments, adapting to various functions and responsibilities.
Service orientation: commitment to quality care and clear, close communication.
Her training in tourism and administration, together with her experience in public service and administrative management, provides a versatile and service-oriented profile within the team at Martínez & Caballero Abogados.
Contact Ailen Parra
Telephone: +34 628 379 016
Email: info@martinezcaballeroabogados.com