+34 628 379 016

+34 936 32 32 36

info@martinezcaballeroabogados.com

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María Alejandra Lobo | Head of Customer Care in Barcelona

María Alejandra Lobo | Customer Service and Customer Care and Corporate Communication Specialist in Barcelona

María Alejandra Lobo Ramos is part of the Martínez & Caballero Abogados team as Head of Customer Care and Corporate Communication, ensuring friendly, organized, and professional service in every interaction with our clients.

With more than 15 years of experience in communication, public management, and customer service, she provides a strategic approach that combines empathy, clarity, and a results-oriented focus.

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Academic Background

María Alejandra has a solid academic background in communication and administration:

  • Social Communicator, majoring in Print Journalism
    Universidad Católica Santa Rosa – April 2008

    María Alejandra Lobo Ramos

  • Associate Degree in Administration, majoring in Marketing
    Colegio Universitario de Caracas – June 2002

    María Alejandra Lobo Ramos

In addition, she complements her training with ongoing studies in:

  • Corporate communication

  • Professional and creative writing

  • Customer Care and customer experience (CX)

Professional Experience

María Alejandra has developed her professional career in various corporate environments, media outlets, and institutions, consolidating a highly specialized profile in customer service and strategic communication:

Multinational companies in Spain

Customer service and customer experience management (Customer Care), ensuring strategic, personalized, and efficient communication in corporate environments.

National media outlets in Venezuela

Professional writing, content development, news coverage, and audience relationship management.

Public and private institutions

Institutional communication coordination, press management, public relations, and management of communication departments.

This multidisciplinary experience allows her to bring a structured vision of communication and efficient management of every client interaction to the firm.

Role within the firm

At Martínez & Caballero Abogados, María Alejandra performs key functions in the Customer Care area, ensuring:

  • Personalized and empathetic service

  • Clear, structured, and professional communication

  • Responsible follow-up of every case

  • Efficient management of inquiries and requests

  • Constant client support throughout the entire process

    María Alejandra Lobo Ramos

Her work is essential for every client to receive a professional, organized experience aligned with the firm’s values.

Professional approach and values

María Alejandra is characterized by:

  • Empathy and client focus

  • Organization and detailed follow-up

  • Clear and friendly communication

  • Focus on results and continuous improvement

Her experience in corporate communication and customer service allows her to offer a reliable, human, and professional service, reinforcing the firm’s image and quality of care.

Contact Ana Nicolás

Should you require information regarding our services or wish to schedule a consultation, María Alejandra shall be pleased to assist you from the outset.

Telephone: +34 628 379 016
Email: info@martinezcaballeroabogados.com

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